Cancellation Policy

Cancellation Policy

Please read our cancellation policy

When

2 days before booking

Outcome

Full Refund

When

1 day before booking

Outcome

50% refund

Considerations

The cancellation fee is forgone under exceptional circumstances (sickness, injury, death, denied entry to country)

When

On day of booking

Outcome

0% refund

Considerations

The cancellation fee is forgone under exceptional circumstances (sickness, injury, death, denied entry to country)

When

Anytime

Outcome

Standard cancellation policy applies.

When

Anytime

Outcome

Full Refund

Considerations

If possible, relocate or reschedule product. Full refund if neither is possible.

When

Anytime

Outcome

Standard cancellation policy applies.

Considerations

As long as there is terrain available that is suitable to customers ability level, with safe conditions, standard cancellation policy will apply.

When

Anytime

Outcome

Standard cancellation policy applies.

Considerations

Any changes to a booking that result in the product duration being decreased will incur a cancellation fee dependent on how far out the change is made (i.e. a full day product changed to a half day product on the day will incur a 100% cancellation fee)

The cancellation fee is forgone under exceptional circumstances (sickness, death, denied entry to country)

When

On the day of booking

Outcome

0% refund

Considerations

The product commences at the prearranged time and there is no refund for time missed. Not arriving on time for a product is considered an on the day cancellation.

The cancellation fee is forgone under exceptional circumstances (sickness, death, denied entry to country)

When

Anytime

Outcome

Full Refund

Considerations

If possible, relocate or reschedule product. Full refund if niether is possible.

When

Anytime

Outcome

Standard cancellation policy applies.

Considerations

As long as there is terrain available that is suitable to customers ability level, with safe conditions, standard cancellation policy will apply.

When

Anytime

Outcome

To Be Determined

Considerations

Customer is liable to pay repair costs for damanged equipment caused by neglegence, unsafe riding, improper use of equipement, etc. To Be Determined on a case by case basis.

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