Cancellation Policy
Please read our cancellation policy
When
2 days before booking
Outcome
Full Refund
When
1 day before booking
Outcome
50% refund
Considerations
The cancellation fee is forgone under exceptional circumstances (sickness, injury, death, denied entry to country)
When
On day of booking
Outcome
0% refund
Considerations
The cancellation fee is forgone under exceptional circumstances (sickness, injury, death, denied entry to country)
When
Anytime
Outcome
Standard cancellation policy applies.
When
Anytime
Outcome
Full Refund
Considerations
If possible, relocate or reschedule product. Full refund if neither is possible.
When
Anytime
Outcome
Standard cancellation policy applies.
Considerations
As long as there is terrain available that is suitable to customers ability level, with safe conditions, standard cancellation policy will apply.
When
Anytime
Outcome
Standard cancellation policy applies.
Considerations
Any changes to a booking that result in the product duration being decreased will incur a cancellation fee dependent on how far out the change is made (i.e. a full day product changed to a half day product on the day will incur a 100% cancellation fee)
The cancellation fee is forgone under exceptional circumstances (sickness, death, denied entry to country)
When
On the day of booking
Outcome
0% refund
Considerations
The product commences at the prearranged time and there is no refund for time missed. Not arriving on time for a product is considered an on the day cancellation.
The cancellation fee is forgone under exceptional circumstances (sickness, death, denied entry to country)
When
Anytime
Outcome
Full Refund
Considerations
If possible, relocate or reschedule product. Full refund if niether is possible.
When
Anytime
Outcome
Standard cancellation policy applies.
Considerations
As long as there is terrain available that is suitable to customers ability level, with safe conditions, standard cancellation policy will apply.
When
Anytime
Outcome
To Be Determined
Considerations
Customer is liable to pay repair costs for damanged equipment caused by neglegence, unsafe riding, improper use of equipement, etc. To Be Determined on a case by case basis.